Charity IT Support

IT Support for Charities

Tel Group provide unrivalled IT support for charities helping to alleviate the pressure of managing technology, infrastructure and IT systems.

Charities and non-profits rely heavily on technology for day-to-day operations while operating within tight budgets and managing limited resources.

Partnering with an IT support partner enables your charity to harness technology to streamline operations, offering tailored support based on your specific needs and ensuring a cost-effective investment.

Managing IT infrastructure and systems can be a significant challenge for charities, especially those with limited in-house technical expertise. This is where we can help, providing comprehensive IT support that ensures your charity’s technology runs smoothly, securely, and efficiently.

We offer bespoke IT support packages, which fall under three core categories: On-Site, Hybrid, and Remote Support.

Whether you need an on-site technician to integrate seamlessly with your current team or additional remote support, we’ve got you covered. Our comprehensive services range from total management to supplemental support, enabling you to advance your charity.

Enquire today to learn more about our IT Support for charities.

On-Site Support

Remote Support

Hybrid Package

Enquire about IT Support for Charities

Charities Buying Group Approved Partner - Tel Group Telecoms and Mobiles Supplier - CBG

Charities Buying Group Approved Supplier

Tel Group is proud to partner with Charities Buying Group as an approved supplier for telecoms and mobile services. This collaboration allows us to offer tailored communication solutions that meet the specific needs of your charity, helping to enhance efficiency while reducing costs.

Charity IT Support Packages

On-Site and Remote IT Support Packages for Charities

On-Site Charity IT Support Partnership

Managed IT Support for Charities

A fully managed on-site IT Support service, functioning as your in-house IT team, backed by our office-based IT support technicians.

All packages are catered to your charity’s requirements, enabling you to choose how frequently our on-site support is required.

Providing on-demand consultancy alongside a complete and comprehensive support solution is the perfect package for any business requiring full IT support across the entire operation.

On-Site and Remote Support
Resolution of Day-to-Day Issues
Optimisation of Technology
IT Strategy Reviews & Procurement Advice
Proactive Monitoring
& Much More

Remote Charity IT Support Partnership

Remote IT Support for Charities

A remote IT support package, perfect for charities with an existing in-house IT team.

With proactive monitoring and a 24/7 helpdesk, our team can remotely support your systems and investigate and resolve issues. If necessary, on-site support can be arranged.

Virtual IT Manager Service

Phone, Email and Online Helpdesk
1 Hour Response SLA
Remote Desktop Support
Emergency Onsite Support
Proactive Monitoring
Monthly Reports
IT Strategy Reviews

Remote Management Client

Full Device Remote Control
Asset Management
License Management
Remote Software Deployment
Anti-virus Software Included

Hybrid Charity IT Support Partnership

Virtual and On-Site IT Support for Charities

A combination of on-site and remote support, with scheduled weekly or fortnightly technician visits.

This package is perfect for charities that do not require on-site support 24/7 but still require access to less frequent expert support. We will provide strategic guidance and support in collaboration with your needs.

On-Site & Virtual support
Scheduled Technician Visits
IT Strategy Reviews & Advice
IT Procurement Reviews & Advice
Phone / Email / Portal Helpdesk
Proactive Monitoring
Remote Software Deployment
& Much More

Increase Efficiency

By implementing a sound IT strategy, your charity can streamline operations and eliminate inefficiencies, resulting in significant cost savings.

Safeguard Data

We will implement systems to safeguard your network against internal and external threats and breaches to protect your valuable data.

IT Satisfaction

Implementing efficient IT support can guarantee the reliability of your systems, improve staff satisfaction, and enhance the quality of operations.

Eliminate Downtime

Through implementation of a 24/7 monitoring service, your charity will benefit from significantly reduced downtime.

Enhance Capabilities

Harness the power of technology by optimising systems to enhance your staff’s capabilities and boost engagement.

Peace of Mind

Have peace of mind knowing that your technology needs are expertly managed, allowing you to focus on what matters most.

Additional IT Support Services Available

We are committed to improving your charity’s IT infrastructure, with supplementary support services available depending on your needs.

Proactive Monitoring

Our support service includes proactive monitoring of your servers and network to keep an eye on the day-to-day running of the core infrastructure.

24/7 Device & Network Monitoring
Network & Antivirus Update
Patch Management
Device Status & Service Monitoring
Instantly Addresses Issues
Keep Systems Up & Running

Cloud Backup and Recovery

Our on and off-site cloud backup service provides an immutable, seamless and secure backup of your data to the cloud.

Utilising industry-leading software, we can provide your charity with complete peace of mind that your data is secure, taking care of all management and monitoring of your backup.

Our cloud continuity backup ensures complete protection from everyday data loss, including ransomware, accidental deletions, hardware failure, and lost or stolen devices.

IT Audit

We can deliver a complete IT audit across your charity to meet your goals.

Our audit will outline current processes, equipment and software, identify pain points, and suggest solutions to improve your IT infrastructure and strategy.

Software Licencing

Through our IT Support service, we manage and maintain the administration of all software licencing needed for your charity.

Taking time to understand your charity’s exact requirements, we can successfully integrate software like Microsoft Office 365, Sophos, Salamander, Impero and much more into your IT infrastructure.

Procurement Advice

Analysing your current systems, renewal dates and future requirements, we will provide procurement advice and purchasing help, frequently securing a more cost-effective deal.

Our team can assist you in creating a roadmap for renewing your solutions and software, in line with sector requirements and industry advancements.

Cyber Security

We have the knowledge, expertise, and software to ensure your organisation’s data is always safe and protected with our cyber security measures.

We are able to offer a full suite of cyber security solutions, including our fully comprehensive Cyber Security Audits and Dark Web Scan. Alongside this, we also offer firewall, filtering, antivirus and EDR to solidify your overall security.

Monthly Reporting

We can analyse the performance of your IT service through monthly reports, helping to plan future IT improvements and replacements.

IT Strategy

Once we’ve conducted a thorough audit of your systems to understand your current position and future goals, we’ll provide your charity with a comprehensive IT strategy plan and roadmap outlining all the necessary actions required to enhance your IT processes.

Analysis of current infrastructure
Understanding of goals
Recommendations
IT Road Map
Implementation

ICT Equipment

Our wide range of ICT and Audio Visual Equipment allows you to transform employee and visitor experiences, without stretching your budget.

Computer Devices and Accessories
Networking and Power
Storage
Audio Visual
Printing
Cables and Connectivity
Communications and Conferencing

IT Infrastructure

Our technicians and engineers can transform your entire IT infrastructure, including Cabling, Servers and Connectivity.

We pride ourselves on being a one-stop-shop, which enables us to provide additional elements outside of the ICT Output Specifications.

Help Harry Help Others Cancer Charity

“The upgrade to our telephony and connectivity solutions has significantly improved our operations.

Tel Group’s support team have been accessible and responsive. We found the installation process seamless, and they provided excellent value for money.”
Re-Solv Charity

“Our charity has engaged Tel Group to supply our services since 2015.

The service that Tel Group has provided over that time has been excellent. On the few occasions that we have had an issue with our service Tel Group responded immediately and quickly sorted our problem.

I would happily recommend Tel Group to other charities.”
BHLC – Brunswick Hub

“As a business customer, we cannot thank our Tel Group Account Manager enough for the swift, courteous and dependable service we always receive.

I would happily recommend Tel Group to other businesses.”
Ainsworths Pharmacy

“We have been with Tel Group for some years and have always found them helpful, willing to go the extra mile to assist us and the Staff and Management are always quick to respond and deal with any of our issues or needs.

Thanks to all of you for your help over the years.”
Picker Elliott Estate Agents

“I have used Tel Group for about 10 years now and have always had any issues resolve quickly and professionally.

The whole process is always dealt with very quickly and with little disruption to our business.

Everything was set up professionally and explained to all staff. Customer service has always been a strong point.”