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Business IT Support

IT Support for Businesses

Tel Group provide unrivalled remote and on-site IT support for businesses of all sizes across the UK  

With organisations relying heavily on technology for day-to-day operations, IT is pivotal. Therefore, it is integral that your business has the most substantial IT infrastructure in place, accompanied by reliable business IT support.
 
Businesses come in all shapes and sizes, and their need for IT support will vary. Therefore, our IT Support Packages are built to your specific requirements, providing your business with flexible and bespoke support to increase productivity and reduce costs.
 
Our team of knowledgeable and experienced IT technicians are here to support every aspect of the user journey with IT, proactively monitoring your environment and responding to any issues as and when they arise.
 
We offer various IT support options, but essentially these fall under three core categories; On-Site, Hybrid and Remote Support.
 
Whether you’re looking for an on-site technician to fit seamlessly with your current team or you’re just interested in additional remote support, we have you covered.
 
We provide a range of all-encompassing services allowing you to advance your business, from total management to additional support.
 
Enquire today to learn more about our IT Support for businesses.

On-Site Support

Remote Support

Hybrid Package

Enquire about business IT Support

Don't worry if you are unsure, we can help you work out the best option for your business during our initial meeting!

Why work with Tel Group?

Tailored Packages

Business IT Specialists

Proactive Support

Trusted by 1000+

Business IT Support Packages

On-Site Managed Support, Remote IT Support & Hybrid IT Support Packages for Businesses

IT Support for Businesses - On-Site Managed SupportIT Support for Businesses - On-Site Managed Support

On-Site Business IT Support Partnership

Managed IT Support for Businesses
A fully managed on-site IT Support service, functioning as your in-house IT team, backed by our office-based IT support technicians.
 
All packages are catered to your business requirements, enabling you to choose how frequently our on-site support is required.
 
Providing on-demand consultancy alongside a complete and comprehensive support solution is the perfect package for any business requiring full IT support across the entire operation.
  • Complete On-Site Support
  • Resolution of Day-to-Day Issues
  • Optimisation of Technology
  • IT Strategy Reviews & Advice
  • IT Procurement Advice
  • Proactive Monitoring
  • Remote Support
  • Complete Peace of Mind
  • & Much More
IT Support for Businesses - Remote IT support for small, medium and large business IT Support for Businesses - Remote IT support for small, medium and large business

Remote Business IT Support Partnership

Remote IT Support for Businesses
A backup/emergency virtual support package catered towards a business with an existing in-house IT team requiring additional support.
 
With proactive monitoring and a 24/7 helpdesk, our team can connect to your systems remotely to investigate and resolve issues.

Virtual IT Manager Service 

  • Online Helpdesk 
  • 4 Hour Response SLA 
  • Remote Desktop Support 
  • Emergency Onsite Support 
  • Proactive Monitoring 
  • Monthly Reports 
  • IT Strategy Reviews & Advice  
  • IT Procurement Reviews & Advice

Remote Management Client  

  • Full Device Remote Control 
  • Asset Management 
  • License Management 
  • Remote Software Deployment 
  • Anti-virus Software Included

Optional Add On

  • Weekly, fortnightly or monthly on-site visits
    Hybrid IT support for businesses - a combination of on-site and remote business IT supportHybrid IT support for businesses - a combination of on-site and remote business IT support

    Hybrid Business IT Support Partnership

    Virtual and On-Site IT Support for Businesses
    A combination of on-site and remote support, with scheduled weekly or fortnightly technician visits.
     
    This package is perfect for a business that does not require on-site support 24/7 but still requires access to less frequent expert support backed by 24/7 remote support. We will provide strategic guidance and support as needed in collaboration with your needs.
    • On-Site & Virtual support
    • Scheduled Technician Visits
    • IT Strategy Reviews & Advice
    • IT Procurement Reviews & Advice
    • Phone / Email / Portal Helpdesk
    • Proactive Monitoring
    • Remote Software Deployment
    • & Much More

    Improve your business IT Strategy with Tel Group’s IT Support for businesses

    The benefits of using Tel Group as your business IT support partnerThe benefits of using Tel Group as your business IT support partner

    Benefits of using Tel Group for your Business IT Support

    Experts in Business Technology and Proactive IT Support
    At Tel Group, we have experience delivering bespoke and cost-effective IT Support Services across various sectors since 2005.
     
    Working with over 1000 establishments to provide and improve their technology, we understand the importance of high-performance IT throughout the premises.
     
    Our managed IT support ensures you are never without assistance when required. Our services can be provided as a stand-alone or an extension of your in-house team.
     
    Our IT Support packages are built to your business wants, needs and budgets, providing complete peace of mind and security to your entire network.
    What are your next steps? Business IT SupportWhat are your next steps? Business IT Support

    What are your next steps?

    Providing Complete Peace of Mind with a Business IT Support Package
    Once you have made the decision to source external IT support for your business, the following steps are simple:
    1. Do your research and find the right supplier to meet your business needs
    2. Get in touch with Tel Group to arrange a free virtual or on-site meeting to enable our team to understand your business requirements
    3. Tel Group will provide you with a no-obligation quotation
    4. Once agreed, we will start working on a complete IT Support onboarding plan, ready for handover
    5. Once the contract commences, you will have complete peace of mind that all your IT requirements are in hand, with complete support available when you need it.

        Additional IT Support Available

        With additional support available, ranging from Software Licencing to complete Cyber Security Audits, we are confident that we have a solution to support your business.

        • Proactive Monitoring
        • Monthly Reporting
        • Email Support
        • Software Licencing
        • Cyber Security
        • IT Audits
        • IT Development and Procurement Advice
        • ICT Equipment 
        • Cloud Backup and Recovery
        Proactive Monitoring for business IT

        Proactive Monitoring

        Our support service includes proactive monitoring of your servers and network to keep an eye on the day-to-day running of the core infrastructure.

        • 24/7 Device & Network Monitoring 
        • Network & Antivirus Update
        • Patch Management
        • Device Status & Service Monitoring 
        • Instantly Addresses Issues
        • Keep Systems Up & Running  
        Software Licencing for Business Applications

        Software Licencing

        Via our IT Support service, we manage and maintain the administration of all software licencing needed for your business.
         
        Taking time to understand your business’s exact requirements, we can successfully integrate software like Microsoft, Sophos, Salamander, Impero and much more into your IT infrastructure.
        IT Development Advice for Businesses

        IT Development Advice

        Providing regular visits from an IT Strategy Manager to understand your current situation and work with the management team to define an ongoing IT development plan.

        • Analysis of Current Infrastructure 
        • Infrastructure Recommendations 
        • Identify Future Goals
        • IT Development Plan & Roadmap
        • IT Consultancy & Strategy Advice 
        • IT Procurement Advice 
        Monthly Reporting of Business IT Support

        Monthly Reporting

        We can analyse your IT service’s performance through monthly reports, helping you plan future IT improvements and replacements.

        • Scheduled Management Report
        • Anti-virus Reporting
        • Asset & License Reporting
        • Network Update/ Patch Reporting
        • Device Status & Service Reporting
        • Tickets & Resolution Reporting
        Business Cyber Security Providers

        Cyber Security

        At Tel Group, we have the knowledge, expertise, and software to ensure your organisation’s data is always protected with our cyber security measures.
         
        We can offer a full suite of cyber security solutions, including our comprehensive Cyber Security Audits and Dark Web Scans. Alongside this, we also provide antivirus implementation to solidify your overall security.
        ICT Equipment for Businesses

        ICT Equipment

        Our wide range of ICT Equipment allows you to transform how your business operates without stretching your budget.

        • Computer Devices
        • Networking and Power
        • Storage
        • Sound and Vision
        • Computing Accessories
        • Cables and Connectivity
        • Communications and Conferencing
        Email Support for your business from Tel Group

        Email Support

        Our skilled technicians can also help with complete email support. Regardless of the email platform utilised, our team can maintain, support, set up and work with your email platforms to provide consistent communications.

        Business IT Audits to analyse your IT Infrastructure

        Business IT Audit

        We can deliver a complete IT audit across your business to meet your goals.
         
        Our audit will outline current processes, equipment and software, identify pain points, and suggest solutions to improve your IT infrastructure and strategy with a clear roadmap and implementation plan.
        Cloud Back Up for your Business

        Cloud Backup & Recovery

        Our on and off-site cloud backup service provides an immutable seamless and secure backup of your data to the cloud.

        Utilising industry leading software, including Barracuda and Datto, we can provide your business with complete peace of mind that your data is fully managed and always secure, taking care of all management and monitoring of your backup.

        The benefits of introducing external IT support into your businessThe benefits of introducing external IT support into your business

        Why utilise Tel Group’s IT Support Packages?

        Experts in Business Technology

        Our expertise combined with the understanding we develop of your specific requirements will allow us to deliver significant benefits across your operations: 

        • Save money through increased efficiency 
        • Eliminate downtime 
        • Complete IT satisfaction 
        • Safeguard data 
        • Harness the power of technology 
        • Picker Elliott Estate Agents

          “I have used Tel Group for about 10 years now and have always had any issues resolve quickly and professionally.

          The whole process is always dealt with very quickly and with little disruption to our business.

          Everything was set up professionally and explained to all staff. Customer service has always been a strong point.”

        • Ainsworths Pharmacy

          “We have been with Tel Group for some years and have always found them helpful, willing to go the extra mile to assist us and the Staff and Management are always quick to respond and deal with any of our issues or needs.

          Thanks to all of you for your help over the years.”

        • Re-Solv

          “Our charity has engaged Tel Group to supply our services since 2015.

          The service that Tel Group has provided over that time has been excellent. On the few occasions that we have had an issue with our service Tel Group responded immediately and quickly sorted our problem.

          I would happily recommend Tel Group to other charities.”

        • BHLC – Brunswick Hub

          “As a business customer, we cannot thank our Tel Group Account Manager enough for the swift, courteous and dependable service we always receive.

          I would happily recommend Tel Group to other businesses.”

          Get in touch to find out more about our business IT Support Packages!