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Tel Group Testimonials

The Diocese of Coventry Multi Academy Trust

“The Diocese of Coventry Multi Academy Trust has been working with Tel Group for acouple of years, with many of our schools using them for Telephony. As a Trust we areworking towards using them for telephony for all our academies. Tel Group have beenproactive and responsive as well as providing a very competitive deal for our schools.The service has been excellent.”

Louise Beale
Head of Operations and Compliance

St Mary & St Thomas CE Primary Three Saints Academy Trust

We switched our school phones over to VOIP with Tel Group this year. They gave us adedicated account manager who made sure we were kept informed throughout theprocess and communicated with other parties on our behalf, including arranging BTOpenreach to fit a new analogue line for our alarm system.

The engineers who fitted the system were quick and professional and made sure wewere comfortable with the system before they left. Where we have requestedchanges/help from tech support since the install the response from tech support hasbeen fast and helpful.

We would recommend Tel Group e to other schools.

Kim Sawe
School Business Manager

Courtney Primary School

“Thanks so much for installing our new telephone system. We are really pleased withit. The installation went really smoothly and the engineers who installed the phones were very helpful. The handsets are easy to use, even for the technically challenged.

From my perspective the advantages of moving to Tel Group are that we can have agreater number of handsets and much for flexibility of use for the same price
as our previous contract. We can now make calls with more than one person on theline and we can make and field office calls at home. This significantly increasesoffice staff and teachers’ ability to work from home which is critical at the currenttime.”

Tasmin Griffiths
School Business Manager

Oasis Community Learning Mat

Tel Group was awarded the OCL telephony business in 2019, having won acompetitive tender against 8 other providers. They were awarded the business basedon a number of award criteria: transfer of lines, GDPR, value added services and valuefor money – in all categories Tel Group came out on top (or jointly).

Since then, Tel Group have undertaken audits at a number of OCL academies,providing advice on switching lines and terminating those not required.

I have always been impressed with David’s professionalism and resilience and hisfocus on what is right (and most cost effective) for the client. I have absolutely noissue in recommending Tel Group for use across other MATs or the wider educationmarket.

Ryan Messenger
National Procurement Manager

The Emmaus Federation

We have used Tel Group to provide the phone system in our schools for several yearsnow, and have always been happy with the service we have received.

Prices are competitive. We have recently moved over to a VOIP system which wasinstalled by a professional and friendly engineer on a date to suit.

When we were working remotely during the height of the pandemic, it was easy totransfer calls to our mobiles. Customer services are great.

Emma Woods
Chair of Governors

Lincoln Anglican Academy Trust

Thank you so much for all you did yesterday in school. You and your colleague werereally helpful and everyone’s said how lovely you were. The excitement over newphones has been incredible – I’ve never known such communication betweenclassrooms! I really appreciated your call this morning to check we’re OK too. That was a great touch. All in all, wouldn’t hesitate to recommend you.

Emma Fairhall
School Business Manager

Longwill Primary School

“Tel Group solved our emergency lockdown procedures by incorporating our schooltelephone system with integrated paging on each handset. They also innovativelycame up with a solution to link this into emergency flashlights with different coloursdepending on the situation in hand. Perfect for our hard of hearing children.”

Jacqui Smith
School Business Manager

Church Cowley St James CE School

“Thanks ever so much to Aidan for his help again today and for going above andbeyond in helping resolve our issues. As always he has been really helpful,professional and considerate whilst at our school site.

Once again thank you for solving our telephone and IT issues – hugely appreciated”

Kerry Lenton
School Business Manager

William Murdoch Primary School

“I am pleased to recommend Tel Group to any schools considering upgrading theirtelephone system. We were two separate schools amalgamating and were looking forone system which also included a ‘lockdown’ system. Tel Group successfully installedour new system, and we are completely satisfied with their work. We have retained ourtelephone numbers which was key to engaging Tel Group.”

Josna Patel
School Business Manager

Chalfont St Giles Village Junior School

“We have been a customer of Tel Group for a number of years and they recently managed our school transfer over to VoIP. The service has been outstanding. The install was delayed due to us closing the school during the pandemic, but communication was excellent and when the engineers were able to attend theyfollowed the regulations implicitly along with being cheerful and helpful.

Any small issues we have had have been resolved speedily over the phone. I wouldn’thesitate to recommend Tel Group to other schools/businesses and will in fact beupgrading my other school as soon as funding permits.”

Jayne Allison
School Business Manager

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