With cyber security becoming more prominent in schools, St John’s wanted to minimise our risk in this area. To aid with this process we turned to Tel Group to perform a Cyber Audit. Joe Lisney and the team carried out a detailed network and security audit along with a dark web scan to find any compromises. The comprehensive report which followed highlighted all area’s of weakness and current issues with recommendations to address all findings.

St John’s CE Primary School were so impressed with the service received the school decided to engage in a IT strategic support agreement with Tel Group. By entering into this agreement we will be working in partnership to ensure we are meeting the DfE digital and technology standards in schools. Tel Group will also be working with the school to bring our Wi-Fi network up to date to meet the current educational requirements along with helping to manage our offsite backups.

St John’s CE Primary School would have no hesitation in recommending Tel Group to any school who are looking for support with their IT/Cyber Security requirements.

Darren Forth – Strategic School Business Manager

We went out to tender for our ICT services last autumn and Tel Group were the successful bidders. They are very professional and despite my nervousness with regard to changing over systems in March/April earlier this year the transition was seamless. They have already been transformational and I’m finding the strategic element of their offer extremely beneficial in ensuring we’re transitioning to the Digital Standards. The strategic work we undertake with them is supporting our digital transformation and helping us meet the DfE Digital Standards.

We have four sites and we recently tendered for the upgrades to our infrastructure across the whole school. Tel Group were again the winning bidders and I check prices for peripherals regularly – I have no complaints with regard to pricing. We have also undertaken a very large infrastructure project with them over the summer which they tendered for separately. This has worked very well and our service users have experienced no disruption as a result. Where there have been any issues Tel Group have been proactive and solution focused.

Joe as the account manager is great and is supported in the office so if he isn’t available someone else comes back to me. He’s also great at interpreting my non ICT language and explaining things back to me from their tech people in a way that is meaningful to me. If like me you’re not very “techie” that’s invaluable. I’m certainly happy to recommend them and do so regularly with my local colleagues.

Sharon Hadley – School Business Manager

I contacted Tel Group when we struggled to recruit an IT Network Manager. Over the past 12 months, we’ve worked closely with TEL to develop the support needed, and we’re very happy with both the in-house and remote teams.

We gain access to expertise beyond our school, while maintaining the same setup as before. We’re very happy with the result.

Andrea Barnes – School Business Manager

We engaged the services of Tel Group back in early 2021 for the installation of a new phone system across our federation. Following the success of this, we met with Joe to discuss rising costs in schools and the decision was made to switch our broadband and IT support over to them.

IT can be unpredictable, but Tel Group has significantly minimised issues with their swift responses, practical advice, and reliable support. Their dedication makes a real difference—long may it continue!

Gail Brealey – School Business Manager

We couldn’t be happier with the IT support from Tel Group. Their team is innovative, supportive, and always available. Whether it’s a quick fix or a complex issue, they respond promptly and efficiently, ensuring minimal disruption.

What sets Tel Group apart is their realistic problem-solving—they don’t just offer temporary fixes but long-term solutions tailored to our needs and budget. We also appreciate their clear, jargon-free explanations, making IT accessible to everyone.

Our dedicated account manager provides proactive support, ensuring our systems run smoothly. The strong relationship we’ve built with the team makes us feel valued and supported.

We highly recommend Tel Group to any school seeking reliable, forward-thinking IT support—they’re more than a service; they’re a trusted partner.

Charlotte Purcell – Headteacher

Tel Group provide our IT support services across the schools within our Trust. This includes a full-time network manager, onsite IT technician, Trust manager and back up support.

Tel Group identified and resolved long-standing IT issues across the Trust, recommending and implementing cost-effective solutions. They diagnosed critical server failures, advised on remedies, and installed a new backup system and server. Additionally, they conducted DfE-funded Connect the Classroom audits for our schools and installed the approved equipment. They also guided schools on DfE and RPA compliance for monitoring, filtering, and cyber security to meet statutory requirements.

Tel Group provide an excellent service to our schools and Trust. We have built up a great professional partnership that provides us with technical advice, support and delivery.

We are delighted with the service they provide and I would recommend Tel Group without reservation.

Tracy Harrison – Deputy CEO