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IT Support for Schools

Education IT Support Partnerships for Schools

Stop tackling IT challenges alone! Tel Group’s IT Support for Schools can assist you in improving your entire IT infrastructure and day-to-day operations.
With schools becoming increasingly digitalised, it is integral that your school has the most substantial IT infrastructure in place, accompanied by reliable IT support.
 
Our Education IT Support Partnerships are built to your specific requirements, providing your school with flexible and bespoke support to ensure you are never without assistance.
 
We offer tailored IT support options which can be provided as a stand-alone or an extension of your in-house team, but essentially these fall under three core categories: On-Site, Hybrid and Remote Support. 
 
Providing bespoke solutions for each school or MAT, our team of knowledgeable and experienced IT technicians can build your package directly to your school’s wants, needs and budgets, adhering to the DfEs Digital and Technology Standards.
 
Our cost-effective and strategy-focused approach is backed by decades of experience in the education sector. We have worked extensively with Primary and Secondary Schools and large Multi-Academy Trusts to provide our managed IT Support services.
 
Enquire today to find out how our school IT Support Packages can provide complete peace of mind and security to your entire network.

On-Site

Remote

Hybrid

Enquire about our Education IT Support Partnerships today:


Education IT Support Packages for Schools

On-Site and Remote IT Support Packages for Schools

IT Support for Schools - On-Site IT Support for Education IT Support for Schools - On-Site IT Support for Education

On-Site Education IT Support Partnership

Managed On-Site IT Support for Schools

A fully managed on-site IT Support service, functioning as your in-house IT team, backed by our remote office-based technicians.

Depending on your requirements, our dedicated IT technicians can work on-site from one to five days a week.

Providing on-demand consultancy and a complete and comprehensive support solution, this is the perfect package for any school requiring full IT support across the entire premises.

  • On-Site and Remote Support
  • Resolution of Day-to-Day Issues
  • Optimisation of Technology
  • IT Strategy & Procurement Reviews & Advice
  • Proactive Monitoring
  • & Much More
IT Support for Schools - Remote IT Support Partnership IT Support for Schools - Remote IT Support Partnership

Remote Education IT Support Partnership

Remote IT Support for Schools
A remote IT support package, perfect for schools with an existing in-house IT team.
 
With proactive monitoring and a 24/7 helpdesk, our team can remotely support your systems and investigate and resolve issues. If necessary, on-site support can be arranged.

Virtual IT Manager Service 

  • Telephone / Email / Portal Helpdesk 
  • 4 Hour Response SLA 
  • Remote Desktop Support 
  • Emergency On-Site Support 
  • Proactive Monitoring 
  • Monthly Reports 
  • ICT Strategy Reviews  

Remote Management Client  

  • Full Device Remote Control 
  • Asset Management 
  • License Management 
  • Remote Software Deployment 
  • Anti-virus Software Included 
IT Support for Schools - Hybrid IT Support - Remote and On-Site Support in Education IT Support for Schools - Hybrid IT Support - Remote and On-Site Support in Education

Hybrid Education IT Support Partnership

Remote and On-Site IT Support for Schools
A combination of on-site and remote support, with scheduled weekly or fortnightly technician visits.
 
This package is perfect for schools that do not require on-site support 24/7 but still require access to less frequent expert support. We will provide strategic guidance and support in collaboration with your needs. 
  • On-Site & Remote Support
  • Scheduled Technician Visits
  • ICT Strategy Reviews & Advice
  • Phone / Email / Portal Helpdesk
  • Proactive Monitoring
  • Remote Software Deployment
  • & Much More
IT Support for Schools - Remote IT Support Partnership IT Support for Schools - Remote IT Support Partnership

Meeting the DfE Standards

Supporting you to meet the DfE Digital and Technology Standards

The Department for Education has recently reviewed their Digital and Technology standards for Schools.

Our IT technicians will thoroughly examine your current infrastructure to ensure that you meet, or plan to meet, the DfE digital and technology standards.


Meet DfE Standards

Our IT Technicians will thoroughly examine your current infrastructure to ensure that you meet, or plan to meet, the DfE digital and technology standards.

Enhance Capabilities

Harness the power of technology by optimisation of systems to enhance your teaching capabilities and boost learner engagement.

Increase Efficiency

By implementing a sound IT strategy, your school can streamline operations and eliminate inefficiencies, resulting in significant cost savings.

Safeguard Data

We will implement systems to safeguard your network against internal and external threats and breaches to protect your valuable data.

Improve IT Satisfaction

Implementing efficient IT support can guarantee the reliability of your systems, improve staff satisfaction, and enhance the quality of teaching.

Eliminate Downtime

Through implementation of a 24/7 monitoring service, your school will benefit from significantly reduced downtime.


Additional IT Support Services for Schools

We are committed to improving your school’s IT infrastructure, with supplementary support services available depending on your needs.

Proactive Monitoring

Our support service includes proactive monitoring of the school’s servers and network to keep an eye on the day-to-day running of the core infrastructure.

  • 24/7 Device & Network Monitoring 
  • Network & Antivirus Update
  • Patch Management
  • Device Status & Service Monitoring 
  • Instantly Addresses Issues
  • Keep Systems Up & Running  

IT Audit

We can deliver a complete IT audit across your school or MAT to meet your goals. 

Our audit will outline current processes, equipment and software, identify pain points, and suggest solutions to improve your IT infrastructure and strategy.

Cyber Security

We have the knowledge, expertise, and software to ensure your organisation’s data is always safe and protected with our school cyber security measures.

We are able to offer a full suite of cyber security solutions, including our fully comprehensive Cyber Security Audits and Dark Web Scan. Alongside this, we also offer firewall, filtering, antivirus and EDR to solidify your overall security.

Cloud Backup and Recovery

Our on and off-site cloud backup service provides an immutable, seamless and secure backup of your data to the cloud.
 
Utilising industry-leading software, including Barracuda and Datto, we can provide your school with complete peace of mind that your data is fully managed and always secure, taking care of all management and monitoring of your backup.
 
Our cloud continuity backup ensures complete protection from everyday data loss, including ransomware, accidental deletions, hardware failure, and lost or stolen devices.

Software Licencing

Through our IT Support service, we manage and maintain the administration of all software licencing needed for your business.
 
Taking time to understand your business’s exact requirements, we can successfully integrate software like Microsoft Office 365, Sophos, Salamander, Impero and much more into your IT infrastructure.

Procurement Advice

Analysing your current systems, renewal dates and future requirements, we will provide procurement advice and purchasing help, frequently securing a more cost-effective deal. 
 
Our team can assist you in creating a roadmap for renewing your solutions and software, in line with DfE requirements and industry advancements.

Monthly Reporting

We can analyse the performance of your IT service through monthly reports, helping you to plan future IT improvements and replacements. 

  • Scheduled Management Report 
  • Anti-virus Reporting 
  • Asset & License Reporting 
  • Network Update/ Patch Reporting 
  • Device Status & Service Reporting 
  • Tickets Raised & Resolution Reporting 

Email Support

Tel Group offers schools and MATs expert email and email migration services to enhance your internal and external communications, including Microsoft 365 and Google.

Whether your school is looking to transition from a local-hosted system to a cloud-based system or switch providers, we are here to assist you through the entire process.
 
We can also bring your trust into a single tenancy to create a centralised and manageable solution across all your academies.

IT Strategy Plan

Once we’ve conducted a thorough audit of your school’s systems to understand your current position and future goals, we’ll provide your school with a comprehensive IT strategy plan and roadmap outlining all the necessary actions required to enhance your IT processes.

  • Analysis of current infrastructure
  • Understanding of school goals
  • Recommendations
  • IT Road Map
  • Implementation

ICT Equipment

Our wide range of ICT and Audio Visual Equipment for schools allows you to transform the way your students learn, without stretching your budget.

  • Computer Devices and Accessories
  • Networking and Power
  • Storage
  • Audio Visual
  • Printing
  • Cables and Connectivity
  • Communications and Conferencing

Digital Safeguarding

Working with Smoothwall, the leading provider of digital safeguarding infrastructure, we can provide your school, college or MAT with customisable technology and solutions that protect students, staff, and your network – at every touch point. 

This includes Smoothwall Filtering, Smoothwall Firewall, Smoothwall Monitor and Smoothwall Pulse.

IT Infrastructure

Our technicians and engineers can transform your entire IT infrastructure, including Cabling, Servers and Connectivity.

We pride ourselves on being a one-stop-shop, which enables us to provide additional elements outside of the DfE ICT Output Specifications. 

  • The Diocese of Coventry Multi Academy Trust

    The Diocese of Coventry Multi Academy Trust has been working with Tel Group for a couple of years, with many of our schools using them for Telephony. As a Trust we are working towards using them for telephony for all our academies.

    Tel Group have been proactive and responsive as well as providing a very competitive deal for our schools.

    The service has been excellent.

    Louise Beale, Head of Operations and Compliance
  • Three Saints Academy Trust

    We switched our school phones over to VOIP with Tel Group this year. They gave us a dedicated account manager who made sure we were kept informed throughout the process and communicated with other parties on our behalf.

    The engineers were quick and professional and made sure we were comfortable with the system before they left. Where we have requested changes/help from tech support the response has been fast and helpful.

    We would recommend Tel Group to other schools.

    Kim Sawe, School Business Manager
  • Oasis Community Learning MAT

    Tel Group was awarded the OCL telephony business in 2019, having won a competitive tender against 8 other providers – in all categories they came out on top.

    Since then, Tel Group have undertaken audits at a number of OCL academies, providing advice on switching lines and terminating those not required. I have always been impressed with David’s professionalism and resilience and his focus on what is right (and most cost effective) for the client.

    I’d be happy to speak with any other Trusts or schools and recommend their services.

    Ryan Messenger, National Procurement Manager
  • The Emmaus Federation

    We have used Tel Group to provide the phone system in our schools for several years now, and have always been happy with the service we have received.

    Prices are competitive. We have recently moved over to a VOIP system which was installed by a professional and friendly engineer on a date to suit.

    When we were working remotely during the height of the pandemic, it was easy to transfer calls to our mobiles. Customer services are also great.

    Emma Woods, Chair of Governors
  • Lincoln Anglican Academy Trust

    Thank you so much to Tel Group for all you have done in our schools. The engineers were really helpful and everyone’s said how lovely they were.

    The excitement over new phones has been incredible – I’ve never known such communication between classrooms! I really appreciated your call the following morning to check we’re OK too.

    That was a great touch. All in all, wouldn’t hesitate to recommend you.

    Emma Fairhall, School Business Manager
    Get started on improving your IT Strategy with IT Support partnerships!
    • LASBM - Lancashire SBM Network Forum Group
    • GASBM - Gloucester School Business Managers Group - Education IT Suppliers
    • BASBM - Birmingham Association of School Business Managers Sponsor - Education IT Supplier
    • MATA - Multi Academy Trust Association Sponsors - Education IT Suppliers
    • ANME - Association of Network Managers in Education Forum Sponsors - IT Education Suppliers
    • NAMAT - National Association of Multi Academy Trusts Sponsors - Education IT Suppliers
    • DASBM - Dudley Association of School Business Managers Sponsors - Education IT Suppliers
    • Manchester and Trafford School Business Leaders Forum sponsors - Education IT Suppliers
    • Sandwell SBM Network Forum Sponsors - Education IT Suppliers
    • sgsbl - south Gloucester school business leaders sponsors - education IT suppliers
    • WASBM - Worcester association of school business managers sponsors - Education IT Supplier
    • SYSBL - south Yorkshire school business leaders forum sponsors - Education IT Suppliers