Trust Network Manager

Job Description

Join Tel Group as a Trust Network Manager

We are looking to recruit a Trust Network Manager who will be responsible for trust wide ICT in the North West area.

As the IT Network Manager you will be responsible for the effective and efficient support, deployment, and monitoring of all school-related ICT equipment and resources to ensure a robust, secure, and efficient service is provided to those with administrative, data processing and teaching and learning responsibilities. You will operate as a technical lead for all IT related projects at the school, supported by the Executive Network Manager.

Hours: 40 hours a week, 52 weeks a year. 

Salary: £33,000 – £36,000 depending on experience.

Location: North West England.


About Tel Group:

We specialise in bespoke IT, communications and safety solutions for the education and commercial sector. Working with 1000+ schools and businesses, we have successfully improved efficiencies, widened capabilities, and reduced costs with our technology solutions.

Main Responsibilities:

Server and infrastructure support

  • You will install, manage and ensure the maintenance of all aspects of the basic ICT hardware infrastructure at the school.
  • You will install, manage and ensure the maintenance of all aspects of the basic ICT software infrastructure requirements for sites, including but not limited to:
  • Software installation/updates
  • Server resource monitoring
  • Establishment of network shares, access rights etc.
  • Proactive monitoring of system use/abuse
  • Cloud based systems

Desktop and application support

  • Working with the Area Network Manager, you will manage and monitor an effective and efficient Desktop and Application Support programme, including but not limited to:
  • Software installation
  • Device peripherals
  • Detection, diagnostics and resolution of access issues
  • Detection, diagnostics and resolution of application issues

Configuration and installation

  • Working with the Area Network Manager, you will design, develop, manage and monitor processes and procedures to ensure the effective and efficient management and deployment of system configuration and change within the school network, including but not limited to:
    • Installation and configuration of new and upgrades to software
    • Installation and configuration of new and upgrades to hardware
    • Determining access to and the storage of relevant data assets and configurations
    • Evaluate new products and systems
    • Maintain ICT hardware and software asset records for the school site
    • Play an active role in projects to introduce new hardware or software solutions to sites with support from core ICT
    • Contribute technical expertise and co-ordination of activities during adoption of new sites onto the Trust network

Essential Knowledge, Skills and Experience:

  • Successful experience of working within an education environment
  • Working knowledge and experience of network systems, installation, maintenance and adaptation
  • Working knowledge and experience of operating with Windows Desktop and Server
  • Working knowledge and experience of network and application security
  • Working experience of wireless networks
  • Working knowledge and experience of Cloud based solutions (specifically Microsoft O365 & Google Workspace)
  • Working ability of problem diagnosis and resolution
  • Proven knowledge and experience of backup systems, solutions and best practice
  • Proven experience and knowledge of Active Directory Administration
  • Proven experience of group policy
  • Experience of network configuration including subnets and VLANs
  • Knowledge and experience of deploying software in a network environment
  • Excellent communication and interpersonal skills
  • Demonstrates consistent good working practice in handling of ICT equipment
  • Proven ability to work creatively with others to deliver agreed outcomes and contribute effectively to team working
  • Proven ability to work effectively with minimal supervision
  • Proven understanding of when to consult, make decisions and escalate
  • Proven ability to communicate effectively to a range of stakeholders
  • Proven ability to effectively manage workload and priorities to meet deadlines
  • Has own transport and valid driving licence to enable travel between sites as required

Desirable Knowledge, Skills and Experience:

  • Networking or computer engineering qualification at a minimum of HND level
  • Proven knowledge and experience of networking equipment (e.g., Cisco, Meraki, HP)
  • Proven experience of supervising and coordinating a group of ICT Technicians
  • Proven ability to work effectively with young people as individuals and in groups
  • Proven experience in the design, installation, maintenance and repair of ICT equipment across a large organisation
  • Working knowledge and experience with MDM mobile device management

    Does this role sound like something you are interested in? If so, please email your CV to Stacey.Priddey@telgroup.co.uk 

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    To find out more about Tel Group, visit our about us page!

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    56 Warwick Road,
    Solihull B92 7HX

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