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NTA Status

Network Fault

All Systems Operational

Primary Services

Inbound Calls – Operational
Outbound Calls – Operational
Web Interface – Operational
Busy Lamps – Operational
API – Operational

Secondary Services

Handset Provisioning – Operational
Wallboards – Operational
UC Integration – Operational
Dialer – Operational
MobeX Mobile – Operational
MobeX Softphone – Operational
✓ NTA Homepage – Operational

Broadband Services

Lease Lines – Operational
Private DSL – Operational
Wireless Internet – Operational

Network Issue – Status

  • Resolved
    26th March 2024 – 12:38pm

    Incident Resolution and Future Plans

    On the morning of 25/03, we encountered issues with our SIP server as multiple extensions were unable to register due to a memory leak. After migrating to our secondary server and rebooting the main server, a deadlock situation arose, preventing either server from providing services. To address this, we performed a quick reboot of both servers, with our Disaster Recovery solution effectively redirecting inbound calls during the process.

    Upon bringing the SIP servers back online, we encountered a recurrence of the issues due to an overwhelming number of BLF requests bombarding the server, causing system instability. This highlighted the need for a more robust solution to handle such scenarios in the future.

    We are currently in the process of updating the SIP server and transitioning to a more advanced version of our redundancy software, with a particular focus on efficiently handling BLF requests. As a result, the new BLF approach and the updated SIP servers will take precedence as critical projects, undergoing extensive testing and meticulous attention.

    We plan to implement these updates on a Saturday night after 10PM to minimize potential minor instability during the transition, and we will provide advance notification before proceeding. We sincerely apologize for the inconvenience caused and assure you that we are leveraging this experience to enhance the redundancy and reliability of our systems, delivering a solution that meets your expectations.

  • Update
    26th March 2024 – 8:12am

    We now believe the issue to be resolved but will keep monitoring. An RFO will be issued in due course

  • Update
    25th March 2024 – 5:20pm

    We implemented a fix and are currently monitoring the result. There are a few calls that are stuck and are being cleared as soon as possible

  • Monitoring
    25th March 2024 – 3:40pm

    The system is now back and working, however, the BLF function will remain off until this evening so that it can be brought back online when the traffic is lower and the network has fully stabilised

  • Update
    25th March 2024 – 3:28pm

    Unfortunately the resolution found has not cleared the issue. We are working to resolve the issue and apologise again for any inconvenience

  • Update
    25th March 2024 – 2:32pm

    We are continuing to work on a fix for this incident. The network is slowly returning to normal and hopefully will be fully functioning shortly

  • Identified
    25th March 2024 – 1:46pm

    The BLF monitoring will shortly be disabled, the connections will then be momentarily dropped and then the servers restarted to resolve the issue

  • Investigating
    25th March 2024 – 1:46pm

    We are aware of an issue affecting our network. We are currently working to resolve this and apologise for any issue this is causing you

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  • GASBM - Gloucester School Business Managers Group - Education IT Suppliers
  • BASBM - Birmingham Association of School Business Managers Sponsor - Education IT Supplier
  • ANME - Association of Network Managers in Education Forum Sponsors - IT Education Suppliers
  • NAMAT - National Association of Multi Academy Trusts Sponsors - Education IT Suppliers
  • MATA - Multi Academy Trust Association Sponsors - Education IT Suppliers
  • DASBM - Dudley Association of School Business Managers Sponsors - Education IT Suppliers
  • Manchester and Trafford School Business Leaders Forum sponsors - Education IT Suppliers
  • Sandwell SBM Network Forum Sponsors - Education IT Suppliers
  • sgsbl - south Gloucester school business leaders sponsors - education IT suppliers
  • WASBM - Worcester association of school business managers sponsors - Education IT Supplier
  • SYSBL - south Yorkshire school business leaders forum sponsors - Education IT Suppliers