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The John Moore Primary School Case Study

Telephone Systems

How The John Moore Primary School upgraded their analogue telephone system with Tel Group to widen their capabilities.

THE CLIENT

The John Moore Primary School is a safe and caring community primary school, located in Tewkesbury, aiming to ensure children Soar, Share, Strive and Sparkle.

THE SITUATION

Working with Tel Group as their telephony supplier since 2017, John Moore Primary School’s telephone contract was coming up for renewal.

Tel Group proactively approached them ahead of their end date to discuss upgrading their analogue system.

With the BT switch off approaching, it made complete sense to upgrade instead of automatically renewing their current contract. This would allow them to save money in the long run and widen their capabilities.

The John Moore Primary School Case Study. Telephony for schools - Tel group

THE RESULT

Tel Group visited The John Moore Primary to remove their outdated analogue system and replace it with a brand new Hosted VoIP telephone system.

Their new handsets were put in place with 20 extensions. They were then provided with training to ensure they were comfortable using the new handsets when the engineer left.

Their new telephone system provides them with a number of benefits that their old system didn’t. This includes mobile integration, call recording, messages on hold, open and close, auto attendant and much more.

Plus, they now have the correct technology in place ahead of the 2025 BT Switch Off, meaning come 2025 they won’t need to replace their system again.

THE FEEDBACK

“Having our telephone upgrade today with Tel Group proved to be quick and easy, and we are very pleased with our new system.

The training given was clear and concise, and we are now ready to enjoy all the additional benefits included with our upgraded system. Thank you Aidan, we highly recommend Tel group!”

Kerry Offord – School Business Manager

To see how your school can modernize your telephone systems, get in touch.
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