IT Support for Multi Academy Trusts

IT Support Packages for MATs

Transforming IT Across Your Entire Trust

At Tel Group, we will partner with your Multi Academy Trust (MAT) to unify, secure and scale your IT systems trust wide.

Managing IT across multiple schools brings unique challenges, from maintaining consistent standards to controlling costs and ensuring every academy has the right support to succeed.

Our IT Support solutions simplify this complexity with tailored, scalable solutions. We work alongside your trust to centralise IT systems and standardise support, ensuring all schools benefit from shared expertise and a unified IT strategy.

Our IT Support partnerships are built around your trust’s needs and vision. From fully managed on-site support to remote and strategic support, we empower MATs to deliver seamless, secure and future proof IT solutions across every site, whether as a stand-alone service or an extension of your in-house team.

Our expert technicians provide cost-effective, strategy focused ICT support, fully aligned with DfE Standards.

Discover how trust wide IT support can unlock efficiency, consistency and sustainable growth for your MAT.

FREE TRANSITIONAL SUPPORT

To ensure a seamless transition, we offer free pre-contract changeover support from the moment you choose us until your current contract ends. This includes free remote support and agreed on-site technician visits.

Start Your Journey to Trust ICT Excellence with Tel Group!

Enquire to book in a free ICT support consultation:

IT Support Packages for Multi Academy Trusts

Delivering ICT Excellence to all Schools Within Your Multi-Academy Trust.

IT Support Partnerships

On-Site, Remote and Strategic IT Support Packages for MATs

IT Support for MATs (Multi Academy Trusts) - On-Site IT Support for Education

On-Site IT Support Partnership

Managed On-Site IT Support for MATs

A fully managed, scheduled or full-time on-site IT support service across your academies, backed by our remote helpdesk to ensure every site receives hands-on support.

Whether you require an on-site technician at each school or a roaming technician supporting multiple schools, our team will work with you to design the support model your trust needs.

With on-demand consultancy and a complete, end-to-end support solution, this package is ideal for any MAT requiring complete IT support across the entire trust.

Remote IT Support Partnership

Centralised Remote IT Support for MATs

Flexible, cost effective IT support for trusts seeking additional expertise or to complement in house teams.

Our education focused helpdesk offers 24/7 remote monitoring, proactive issue resolution and scalable support across all your schools. If necessary, on-site support can be arranged.

IT Support for MATs (Multi Academy Trusts) - Hybrid IT Support - Remote and On-Site Support in Education

Strategic IT Support Partnership

Strategic IT Support for MATs

A consultancy led package focused on aligning your IT with the trust’s educational goals. Includes a three year roadmap, DfE benchmarking, project delivery, regular audits and senior management meetings, empowering your trust to plan, implement and evolve digital strategy confidently.

IT Support for MATs (Multi Academy Trusts) - Meeting the DfE Digital and Technology Standards in Education

Meeting the DfE Standards

Supporting you to meet the DfE Digital and Technology Standards

The Department for Education has outlined a number of Digital and Technology standards that MATs should aim to comply with.

Our IT technicians will thoroughly examine your current infrastructure to ensure that you meet, or plan to meet, the DfE digital and technology standards.

Learn more

Build Your Custom IT Support Package

Your Trust, Your ICT Solution

Our IT support package is fully customisable to meet your trust’s unique needs. Whether you need full service support across all academies or targeted assistance to complement your internal teams, we’ll tailor a solution that works for your MAT.

Strategic Support

A long-term roadmap designed around your trust’s educational goals, aligning IT strategy across every academy to drive consistency and improvement.

Management Support

Centralised support for servers, networks and endpoint devices across your trust, ensuring reliable, secure infrastructure at every site.

System Support

Ongoing guidance and troubleshooting for key systems used trust wide, with proactive monitoring to minimise disruption.

Help Desk

A single, centralised ticketing system with clear SLAs, giving staff across all academies fast, expert remote support when they need it.

Proactive Monitoring

24/7 monitoring of critical devices across your trust, detecting and resolving issues before they impact teaching and learning.

Software Licencing

Streamlined management of trust wide software licences and integrations, ensuring every school has the right tools, cost effectively.

IT Audits

Detailed assessment of current processes, equipment and software across all academies, identifying challenges and recommending improvements.

Cyber Security

Trust wide cyber security solutions to protect sensitive data and ensure compliance with DfE standards.

Digital Safeguarding

Deployment and maintenance of e-safety software in line with the latest guidance, keeping pupils safe across every digital touchpoint.

Cloud Backup

Secure, scalable cloud backup solutions for all academies, ensuring critical data is protected and easily recoverable.

Server Support

Expert support and improvements for physical and cloud servers across your trust, optimising performance and reliability.

Procurement

Centralised procurement advice and support, helping you standardise systems, reduce costs and plan renewals trust wide.

IT Consultancy

Strategic guidance to help your trust plan future investments, improve compliance and achieve digital transformation.

Project Partner

A dedicated project delivery team to scope, plan and implement technology projects that strengthen your trust’s infrastructure.

DfE Benchmarking

Trust wide audits to review compliance with DfE digital and technology standards, providing actionable recommendations and a roadmap to full compliance.

Cost Optimisation

Identify opportunities to consolidate suppliers and services across the trust, unlocking economies of scale and reducing overheads.

Account Management

A dedicated account manager for the entire trust, making communication clear and efficient across multiple academies.

Strategic Alignment

Work alongside trust leadership to ensure IT strategy directly supports educational improvement plans and digital learning goals.

IT Support for Schools and MATs (Multi Academy Trusts) - Education ICT Partnership - MAT IT Solutions

Cohesive ICT Strategy for MATs

Tel Group partners with Multi Academy Trusts to streamline and enhance IT across all schools. We analyse, plan, and implement a cohesive ICT strategy, ensuring seamless, efficient, and future-proofed technology solutions trust-wide.

Centralisation & Localisation
Streamlined Contracts
Refined Suppliers
Consolidated Services
Scalability
Cost Savings

Your Transition to Tel Group

Our streamlined roadmap ensures a smooth and effective transition to Tel Group.

Step 1

Initial Consultation & IT Audit:

Meet virtually or in person to assess IT needs and review current infrastructure.

Step 2

Proposal of Tailored Solutions:

Our team will build a custom IT package with cost, specs, and service options.

Step 3

Preparation & Strategy:

We will thoroughly plan the transition with clear timelines and assigned actions.

Step 4

Infrastructure & Data Management:

We will inventory assets, back up data, and plan updates ready for migration.

Step 5

Migration, Setup & Integration:

Once ready, our team will migrate data securely, set up new systems, and integrate into your IT.

Step 6

Training, Testing & Ongoing Support:

The partnership doesn’t stop here, we will train staff, test systems, and provide ongoing support.

FREE TRANSITIONAL SUPPORT

Why Choose Tel Group?

Trusted IT Partner for MATs

We go beyond traditional IT support, providing a strategic, trust wide approach that evolves with your MAT. With over 20 years’ experience in education IT, we deliver bespoke solutions that align with your trust’s vision, centralise systems, enhance security, and drive long term value across all your academies.

Expertise

Dedicated support from specialists who understand the unique challenges and opportunities of managing IT across multiple schools.

Seamless Migration

Smooth transitions with minimal disruption, ensuring all academies are brought onto a unified, efficient IT package.

Accessible Support

A single point of contact and a responsive support for all schools in your trust, making IT straightforward and consistent.

Proven Track Record

Supporting over 1,200 schools and MATs since 2005, delivering trusted, high quality IT services.

Best Value

Unlock cost efficiencies and economies of scale by consolidating suppliers and standardising systems trust wide.

Reliable Delivery

A trusted partner committed to keeping every site’s IT running smoothly, supported by proactive planning and monitoring.

Scalability

Flexible IT support and infrastructure designed to grow with your trust, whether you add new schools or evolve your digital strategy.

Proactive Methods

Identifying and resolving issues before they affect teaching and learning across your academies.

Futureproof

Building IT strategies that support your MAT’s educational goals, digital transformation plans and DfE compliance.

Complete ICT Solution

As your single partner for IT, Communications and Security, we simplify management and help your trust get the most from its investment in technology.

Explore Additional Services

Achievement through Collaboration MAT

ICT Support Testimonial

Tel Group provide our IT support services across the schools within our Trust. This includes a full-time network manager, onsite IT technician, Trust manager and back up support.

Tel Group identified and resolved long-standing IT issues across the Trust, recommending and implementing cost-effective solutions. They diagnosed critical server failures, advised on remedies, and installed a new backup system and server. Additionally, they conducted DfE-funded Connect the Classroom audits for our schools and installed the approved equipment. They also guided schools on DfE and RPA compliance for monitoring, filtering, and cyber security to meet statutory requirements.

Tel Group provide an excellent service to our schools and Trust. We have built up a great professional partnership that provides us with technical advice, support and delivery.

We are delighted with the service they provide and I would recommend Tel Group without reservation.

Tracy Harrison – Deputy CEO
Frank Field Education Trust (FFET) MAT

ICT Support Testimonial

Following the cessation of IT services from Cheshire East, as a Trust we engaged Tel Group to take over the provision of IT support for one of our Primary Schools.

Initially, I naturally had reservations about the transition after such a long-standing relationship with our previous provider. However, the free onboarding and transitional period offered by Tel Group instilled real confidence for both the trust and school.

Tel Group’s systems were fully in place before the agreement officially began, and the entire process was seamless with updates throughout the process. The technical expertise provided—both via the remote helpdesk and through our dedicated onsite technician exceeded expectations.

The IT strategy and roadmap laid out by our account manager has been invaluable, particularly in helping us to assess our current RAG analysis in alignment with DfE standards.

It’s clear to me that Tel Group are a company that truly value building strong relationships with their customers and always put their needs first. Their communication is consistently excellent, whether through regular ticket reviews or account management meetings that proactively address any issues or upcoming projects.

I would highly recommend Tel Group to any educational provider considering a new IT provider.

Sam Finch – CFOO
St Johns C of E Primary School

ICT Support Testimonial

With cyber security becoming more prominent in schools, St John’s CE Primary School wanted to minimise our risk in this area. To aid with this process we turned to Tel Group to perform a Cyber Audit.

Joe Lisney and the team carried out a detailed network and security audit along with a dark web scan to find any compromises . The comprehensive report which followed highlighted all area’s of weakness and current issues with recommendations to address all findings.

St John’s CE Primary School were so impressed with the service received the school decided to engage in a IT strategic support agreement with Tel Group. By entering into this agreement we will be working in partnership to ensure we are meeting the DfE digital and technology standards in schools.

Tel Group will also be working with the school to bring our Wi-Fi network up to date to meet the current educational requirements along with helping to manage our offsite backups.

St John’s CE Primary School would have no hesitation in recommending Tel Group to any school who are looking for support with their IT/Cyber Security requirements.

Darren Forth – Strategic School Business Manager
Penwortham Girls School

ICT Support Testimonial

I contacted Tel Group when we struggled to recruit an IT Network Manager. Over the past 12 months, we’ve worked closely with TEL to develop the support needed, and we’re very happy with both the in-house and remote teams.

We gain access to expertise beyond our school, while maintaining the same setup as before. We’re very happy with the result.

Andrea Barnes – School Business Manager
Christ Church CE Primary School, Streatham

ICT Support Testimonial

We couldn’t be happier with the IT support from Tel Group. Their team is innovative, supportive, and always available. Whether it’s a quick fix or a complex issue, they respond promptly and efficiently, ensuring minimal disruption.

What sets Tel Group apart is their realistic problem-solving—they don’t just offer temporary fixes but long-term solutions tailored to our needs and budget. We also appreciate their clear, jargon-free explanations, making IT accessible to everyone.

Our dedicated account manager provides proactive support, ensuring our systems run smoothly. The strong relationship we’ve built with the team makes us feel valued and supported.

We highly recommend Tel Group to any school seeking reliable, forward-thinking IT support—they’re more than a service; they’re a trusted partner.

Charlotte Purcell – Headteacher
Walgrave and Pitsford Primary School – Federation

ICT Support Testimonial

We engaged the services of Tel Group back in early 2021 for the installation of a new phone system across our federation. Following the success of this, we met with Joe to discuss rising costs in schools and the decision was made to switch our broadband and IT support over to them.

IT can be unpredictable, but Tel Group has significantly minimised issues with their swift responses, practical advice, and reliable support. Their dedication makes a real difference—long may it continue!

Gail Brealey – School Business Manager