THE CLIENT

Courtney Primary School are a well-established and highly reputable primary school located in Bristol.

THE SITUATION

Courtney Primary were looking to switch over from their outdated analogue telephone system, ahead of their local council Centrex expiration.

As their systems bills were previously contributed to by their local council, they were now looking for an efficient alternative within their budget which allowed them to work flexibly and increase users on the line.

As a SGSBL member, Courtney Primary School contacted Tel Group (approved SGSBL supplier) to help them with this transition.

With a lot of experience already supplying a number of Gloucestershire schools with their telephone systems and porting existing numbers over, even though the council deemed that impossible, Tel Group were the perfect partner for Courtney Primary School. 

THE RESULT

After complete understanding of Courtney Primary Schools requirements, Tel Group visited the school and installed their new VoIP telephone system.

This consisted of introducing 13 new handsets to improve their external and internal communications. In comparison to where they previously had just one line going in and out of their school, they now have 13, allowing simultaneous communications for the first time.

Their new telephone system ensures that staff can work flexibly from home or the office, as their system also links to their mobiles though our integrated app.

This app enables them to make and receive calls as if they were using the office handset.

THE FEEDBACK

“Thanks so much for installing our new telephone system, we are really pleased with it. The installation went smoothly and the engineers were very helpful. The handsets are easy to use, even for the technically challenged. We can now make and receive calls with more than one person on the line, and from home.

The advantages of moving to Tel Group are that we can have a greater number of handsets and much more flexibility of use for the same price as our previous contract.”

Tasmin Griffiths – School Business Manager