Charity Phone Systems

Telephone Systems for Charities

Enhance your team’s communication and stay seamlessly connected with our phone systems for charities.

Tel Group have specialised in communication solutions since 2005, so we understand the importance of implementing the right phone system to meet your charities unique requirements.

For charities and non-profit organisations effective communications are a priority, relying heavily on their ability to connect with volunteers, beneficiaries, partners and the people they work with.

With charities often working within strict budgetary constraints, we are committed to delivering maximum impact by enhancing your team’s communication and day-to-day operations.

Our feature-rich VoIP and SIP business phone systems are tailored for charities, offering a flexible and scalable communication solution that grows with your charity while staying within budget

As the BT Switch Off means every UK charity must switch to IP technology by 2027, now is the time to get ahead of the curve and upgrade your outdated systems. Find out more about the BT Switch Off here.

If your charity is ready to explore a telephone system upgrade, contact us to arrange your free quotation!

To find out more, please contact us

Charities Buying Group Approved Partner - Tel Group Telecoms and Mobiles Supplier - CBG

Charities Buying Group Approved Supplier

Tel Group is proud to partner with Charities Buying Group as an approved supplier for telecoms and mobile services. This collaboration allows us to offer tailored communication solutions that meet the specific needs of your charity, helping to enhance efficiency while reducing costs.

Phone Systems for Charities

Futureproof your Charities Communications with Tel Group’s Telephone Systems

Tel Group’s Own VoIP Platform

Full Control and Competitive Pricing

Tel Group operates their own proven VoIP platform currently supporting more than 1,200 organisations nationwide. All hosting infrastructure is managed directly by Tel Group, ensuring full control over performance, security, and reliability.

Our system is continuously being updated to meet school’s evolving needs, from integration into charity CRM software, as well as a dedicated softphone application for mobile and desktop devices.

charity telephone Systems - VoIP and Sip on-premise and Cloud Phone Systems - Phone systems for Charities

Charity Phone Systems

We believe in offering suitable phone systems that meet our customers’ exact needs, whether on-premises or a cloud-based business phone system.

From VoIP to SIP, we can help you select the right system for your charity, ensuring significant cost savings within any budgetary constraints.

Phone Systems for Charities

Our hosted phone systems are the most popular option for charities and have many benefits, including:

Cost-effective
Charges for internet-based phone lines and calls are much cheaper than using traditional lines
Minimal set-up and maintenance costs
With minimal hardware, there’s no need for expensive upfront investment or costly engineer callouts
Help is always at hand
Our team are on hand to resolve any issues with your phone system, quickly and remotely
Remote working
Staff can connect from anywhere, whether that be through their mobiles, handsets or laptops
Flexibility
Our system accommodates an unlimited number of phones across multiple sites and can easily activate new users and add or remove lines

Charity Phone System Features

Our phone systems offer a wide range of valuable and practical features, all designed to save time or improve communications, such as:

Auto-Attendant Facility
Press 1 for absence…
Queuing, Logging & Reporting
Callers are placed in a queue, notified of their position, and transferred when available
Automatic Open & Close Times
Callers phoning outside normal hours will be informed your office is closed
Voicemail Integration
Callers can leave a voicemail which can be forwarded as an email attachment
Mobile Extension
Extension numbers can be redirected to a mobile app
Conference Calling and Remote Working
Hassle-free collaboration to bring customers, employees or suppliers together quickly and easily
Hot Desking
Employees can log onto a shared phone that immediately works as their own
Call recording
Our GDPR and FSA compliant call recording allows you to capture the details of every call

Telephone System Integrations

Our telephone systems offer seamless integration with various solutions to provide a complete communication package.

Speaker Integration
By integrating speakers into your handsets, you can communicate any emergency situation at the touch of a button
Mobile Extension
By integrating your telephone system to a mobile app, your staff can use their mobiles just as they would with a handset
Microsoft Teams
Integrating Microsoft Teams into your system will allow your team to utilise their laptops for making and receiving calls

2027 BT Switch Off

It’s time to upgrade your business telephony!

BT has announced their plan to discontinue ISDN and PSTN lines. This means that if your charity is currently using analogue telephony, you will need to replace these lines and all associated equipment to make way for the newer, more cost-effective and efficient alternatives, VoIP and SIP.

Learn more

Additional Charity Communication Solutions

Solidify your business communications with our additional solutions

Help Harry Help Others Cancer Charity

“The upgrade to our telephony and connectivity solutions has significantly improved our operations.

Tel Group’s support team have been accessible and responsive. We found the installation process seamless, and they provided excellent value for money.”
Re-Solv

“Our charity has engaged Tel Group to supply our telephone and broadband services since 2015.

The service that Tel Group has provided over that time has been excellent. On the few occasions that we have had an issue with our service Tel Group responded immediately and quickly sorted our problem.

I would happily recommend Tel Group to other charities.”
BHLC – Brunswick Hub

“As a business customer, we cannot thank our Tel Group Account Manager enough for the swift, courteous and dependable service we always receive.

I would happily recommend Tel Group to other businesses.”
Picker Elliott Estate Agents

“I have used Tel Group for about 10 years now and have always had any issues resolve quickly and professionally.

We have recently switched to their VOIP service. The whole process was dealt with very quickly and with little disruption to our business.

The new system was set up professionally and explained to all staff. Customer service has always been a strong point.”
Ainsworths Pharmacy

“We have been with Tel Group for some years and have always found them helpful, willing to go the extra mile to assist us and the Staff and Management are always quick to respond and deal with any of our issues or needs.

Special thanks to: Tallulah, Jordan, Julianne, Dave, Kieran, Skye and the lovely Gentleman who came down from Birmingham with Jordan to install our new Telephone system.

Thanks to all of you for your help over the years.”