THE CLIENT 

Brinsley Animal Rescue is a volunteer-led charity in Nottingham, committed to the rescue and rehabilitation of animals. Like many charities, they rely heavily on reliable communication to coordinate rescues, manage volunteers, and respond to public calls.

However, their previous phone system and telecoms provider failed to deliver the support essential for their day-to-day operations.

THE SITUATION

Frustrated with their existing telecommunication set up, Brinsley Animal Rescue turned to CBG – a trusted organisation that connects charities with a network of approved suppliers, providing access to competitive rates and tailored solutions.  

In September 2024, Tel Group was appointed as CBG’s official telecoms and mobiles supplier. After carefully assessing their options, Brinsley Animal Rescue selected Tel Group for their telephony upgrade, confident that their tailored solutions would meet their specific communication needs.

THE SOLUTION

Working closely with the team, we delivered a modern, cost-effective VoIP system that matched their specific needs and could scale with them in the future, offering a reliable, user-friendly solution that streamlined their communication processes.

✅ 3 VoIP Phones – 1x Yealink T33 desk phone and 2x Yealink cordless handsets for use throughout the premises.

✅ Same Day Training – Staff and volunteers were guided through the new system with training the day of installation. 

✅ Annual Maintenance Plan – Full coverage for ongoing support and peace of mind.

✅ Mobile App Access – Flexibility to take and manage calls while out on rescues or working off-site.

THE RESULT

Now, with a system built around their needs, Brinsley Animal Rescue can confidently manage their calls, stay connected with their community, and focus fully on their work.

They’ve left behind a frustrating experience with a large provider and embraced a flexible, supportive telecoms partner, implementing a scalable solution that ensures robust, seamless communication as their requirements evolve.

✅ Reliable Communication: The new VoIP system ensures consistent, uninterrupted calls, crucial for rescue operations.

✅ Cost Savings: The CBG framework provided access to discounted rates, offering a cost-effective solution.

✅ Scalable & Flexible: The system can easily expand with their growing needs, and mobile app functionality allows staff to take calls on the go.

✅ Seamless Transition: The CBG platform streamlined the procurement process, ensuring a smooth and quick upgrade without disruptions.

✅ Ongoing Support: Tel Group’s dedicated support and annual maintenance ensure the system remains reliable and efficient.