Ann Edwards Primary School Case Study
Telephone Systems with Mobile Integration
Ann Edwards C of E Primary School is located in Gloucestershire with a vision for pupils to learn and achieve in a caring community. They are proud of their vibrant, child centered and inclusive school, catering to 250 pupils.
Tel Group first made contact with School Business Manager, Kevin Parker, through a donation to their Children’s Mental Health Week. Unbeknown at the time, Kevin was looking to move his school away from their old telephone system that was proving costly, and limiting staff abilities.
They were on the lookout for a Hosted VoIP telephone system for future flexibility, lowered costs and improved efficiency, and Tel Group were in the right place at the right time to discuss and provide this.
After many conversations and a site visit, we were able to offer Ann Edwards a solution that filled Kevin with confidence that we could fulfil the school’s needs within budget.
Tel Group engineers visited site to install their new VoIP telephone system with 15 extensions and integration to a mobile app which essentially works the same as their new telephone handsets.
After conducting a full and detailed training session to all necessary staff, the engineers left site knowing that all staff felt comfortable with their new system and had their direct lines in case of any teething issues.
“We came to know about Tel Group when they sponsored our Children’s Mental Health Week after I posted on LinkedIn looking for companies to contribute.
Little did they know, we would be looking into upgrading our telephone systems in the near future and this sponsorship put them at the forefront of my mind. When the time came to start looking at upgrading our phones, I got in touch with Tel Group and they offered a service that filled me with confidence.
I was then introduced to our account manager who communicated effectively from pre to post install, and the engineers were all brilliant. We purchased a few extras as part of our package such as the mobile app, and this was all set up seamlessly. We also got detailed yet easy to understand training.
The system is fit for purpose, saving all staff time and the school money in comparison to our old package.”
Kevin Parker – School Business Manager